1. Agreement and authority
By accessing or using SpotFix MX, you agree to these Terms. If you use the Service for an organization, you represent that you have authority to act for that organization. If you do not agree, do not use the Service.
2. The Service
SpotFix MX provides QR-based maintenance reporting, manager approvals, task coordination, location tools, and optional text and email alerts. Features may change as the Service develops. Pilot access may be limited, modified, or ended while the product is evaluated.
3. Accounts and organization administrators
You must provide accurate information, protect your sign-in credentials, and promptly report suspected unauthorized access. Organization owners and managers control workspace membership, roles, locations, alert settings, and other organization data. They are responsible for adding only authorized users and obtaining any permissions required to process or share information through the Service.
4. SMS Terms
SpotFix MX sends recurring transactional maintenance coordination messages to staff members and responders who have expressly agreed to receive them and whose alerts are enabled by an authorized organization administrator. Messages may include phone test alerts, new issue alerts, approval notices, escalation notifications, response confirmations, and links to review or accept maintenance work.
- Message frequency varies based on reported maintenance activity, roles, and configured alert schedules.
- Message and data rates may apply.
- Reply STOP to opt out. Reply HELP for help.
- Consent to receive text messages is not a condition of purchase.
- Wireless carriers are not liable for delayed or undelivered messages.
Organization administrators must obtain explicit consent from each recipient before enabling text alerts and must not enter a number belonging to someone who has not agreed. Recipients may also ask their organization administrator to disable alerts. Text messaging availability depends on participating carriers and compatible devices.
How we handle mobile information is explained in our Privacy Policy. Mobile numbers and SMS consent data are not shared with third parties or affiliates for their marketing or promotional purposes.
5. Acceptable use
You may not use the Service unlawfully; submit malicious or deceptive content; interfere with security or availability; access another organization’s data without authorization; misuse QR links; send unsolicited messages; or attempt to reverse engineer, scrape, or disrupt the Service. You must not use SpotFix MX text alerts for marketing or unrelated messaging.
6. Reports, photos, and organization data
You retain rights in information you submit. You grant SpotFix MX permission to host, process, transmit, and display that information as needed to operate and improve the Service. You are responsible for ensuring submitted descriptions, photos, contact details, and other content are lawful and appropriate for the organization workspace.
7. Safety and emergencies
SpotFix MX is a maintenance coordination tool, not an emergency monitoring or dispatch service. Do not rely on the Service for immediate threats to life, health, safety, or property. Contact emergency services and follow your organization’s emergency procedures when appropriate.
8. Availability and disclaimers
The Service is provided on an “as is” and “as available” basis to the extent permitted by law. We do not guarantee uninterrupted operation, delivery timing, or that every report or alert will reach a recipient. Organizations should maintain appropriate backup procedures for critical maintenance and safety communications.
9. Suspension and termination
We may suspend or terminate access when reasonably necessary to protect the Service, address misuse, comply with law, or manage a pilot. Organization administrators may remove users and disable alerts. Provisions that by their nature should survive termination will continue to apply.
10. Changes and questions
We may update these Terms as the Service changes. Continued use after an update means you accept the revised Terms. The effective date above identifies the latest version. For questions, contact your organization administrator or use the support and product feedback option inside your SpotFix MX workspace.